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Building a Culture of Diversity and Inclusion:
A Formula for Success

Juan Perez, Chief Information and Engineering Officer, UPS​

If you want to solve a math problem, you use a formula. But when companies want to solve their diversity and inclusion problem, they settle for fuzzy logic. Unlocking the power of diversity calls for cultivating an environment of inclusion that functions with intentionality and top-to-bottom commitment. In our session, UPS’s Chief information & Engineering officer, Juan Perez, will offer a business leader’s approach to diversity & inclusion and share a replicable solution for success.

Tuesday, September 18, 2018, from 7-9 a.m.
7:00 a.m. - Check-in, networking, breakfast
7:35 a.m. - Presentation
8:45 a.m. - Q&A
ROAM Dunwoody
1155 Mount Vernon Hwy, Unit 800, Atlanta, GA 30338


Juan Perez is the Chief Information and Engineering Officer for UPS and a member of the UPS Management Committee, responsible for all technology and engineering functions. He was appointed to his current role in April, 2017.

His UPS career, which spans more than two decades, has included numerous contributions that have led to greater efficiencies in operations, enhancements to customer service, and reductions in environmental impact. One of most significant impacts made within the Technology function has been his work with the IT team that developed ORION, the On-road Integrated Optimization and Navigation system that optimizes delivery routes to improve service and efficiencies. Juan has been a driving force in UPS’s evolution into advanced analytics, moving the company from descriptive analytics and a reliance on historical data to predictive analytics with customer data as the foundation. Juan has led an IT Transformation of the structure, approach, technology, and digital strategy that support UPS’s short-term and long-term technology needs as well as the development of UPS’s Smart Logistics Network. He also is responsible for the Advanced Technology Group, which is charged with the development of new technology solutions that support internal and external customer initiatives.

In 2013, Computerworld recognized Juan as a Premier 100 IT Leader. In 2015, 2016, and 2017, The Hispanic IT Executive Council (HITEC) named him one of the top 100 Hispanic IT leaders. In 2015, the Atlanta Telecom Professionals (ATP) gave Juan the Leadership Award demonstrating UPS’s leadership in technology. In 2016, he was named a Top Latino Leader by the Council for Latino Workplace Equity. In 2017, Juan was CIO Dive’s CIO of the Year. Meanwhile, teams reporting to Juan have earned several top industry awards from CIO, Red Hat, Esri, and others.

Juan holds a BS in Industrial and Systems Engineering and an MS in Computer and Manufacturing Engineering from the University of Southern California. He is a senior member of the Institute of Industrial Engineers and the American Society for Quality and holds several certificates in project management, business administration, and IT management. He also serves as a program evaluator for the Accreditation Board of Engineering and Technology (ABET).

Juan is the executive advisor for the UPS Latino Business Resource Group which supports diversity across the enterprise and is a trustee for the Southeast Region Boys and Girls Club.